| Returns Policy |
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PLEASE NOTE: Any items which have been printed/embroidered or garments which have undergone any other form of garment personalization such as customized colours etc, will not be entitled to a refund or exchange (unless deemed faulty by the manufacturer). Any items returned incorrectly will be subject to a reshipping and handling charge. Faulty ItemsAny product considered faulty may be returned for inspection by Kitlocker.com and in some cases an inspection maybe required by the manufacturer. If, upon inspection the item(s) are deemed to have a manufacturing fault, the cost of the return will be refunded to the customer or a replacement item(s) will be sent. You must contact Kitlocker.com before sending any return. We can be contacted via phone or email. Please ensure that you use a recorded delivery service with adequate insurance cover. For shipping costs to be refunded, you must also include the postage receipt. For faulty items which are deemed to have sustained damage or defects outside the normal use or lifespan no refund or postage refund will be made. For faulty items which are the cause of an error by Kitlocker.com (i.e. incorrect sizing, spelling errors, imperfect detailing) you must contact us via phone or email within 14 days and we will advise you of our procedures. Non-Faulty ReturnsGoods may be returned within 7 working days of receipt provided they are returned in their original condition, unused, unworn, unwashed and with all labels/tickets intact. All postage/shipping costs for non-faulty returns will be borne by the customer. All returns are subject to a £10 handling fee. Please note that returns may take up to 28 working days to be processed. Please ensure that you use a recorded delivery service with adequate insurance cover. PLEASE NOTE: Any items which have been printed/embroidered or garments which have undergone any other form garment personalization such as customized colours etc, will not be entitled to a refund (unless deemed faulty by the manufacturer). Any items returned incorrectly will be subject to a reshipping and packing fee. Please contact Kitlocker.com before sending any non-faulty returns either via phone or email. Items should be returned to the address on our contact us page. Please note our staff may ask you to display a returns number or account manager reference on packets and paperwork. |
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